v7bet's Privacy Policy

v7bet is a trusted online casino and betting platform serving users in Bangladesh. We believe every user's personal information is their asset, and protecting that asset is our ethical responsibility.

This privacy policy ("Policy") describes what types of information v7bet collects, why it collects them, how it uses them, and under what circumstances they may be shared with third parties. This Policy applies to v7bet's website, mobile interface, and related services.

If you have any objection to any term of this policy, please contact our support team.

v7bet may collect the following types of information:

2.1 Identity Information

Information you provide during account registration and verification, such as:

• Full name and date of birth
• Email address and mobile number
• Current address
• Documents required for identity verification (national identity card, passport, or equivalent)

2.2 Financial Information

To process financial transactions, we collect:

• Account details required for bKash, Nagad, Rocket, or bank transfers
• Deposit and withdrawal history
• Transaction amounts and timestamps

Note: We do not store your full payment card or bank account number — only the portion needed to verify transactions is retained.

2.3 Technical Information

When you use the v7bet platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Time of site access, session duration, and pages visited
• Data collected through cookies and similar tracking technologies

2.4 Gaming Activity Information

To improve your experience on the platform and ensure responsible gaming, we store:

• Betting history and gaming patterns
• Bonus usage and wagering progress
• Session time limits and self-imposed restrictions

v7bet uses your information for the following legitimate purposes:

1. Account Management: Verifying registration, ensuring login security, and sending account-related notifications.
2. Financial Transaction Processing: Carrying out deposits, withdrawals, and bonus-related activities.
3. Fraud Prevention & Security: Detecting and preventing unauthorized access, money laundering, and other misconduct.
4. Legal Compliance: Adhering to applicable laws and regulations and responding to requests from regulatory authorities.
5. Service Improvement: Enhancing the platform's functionality, design, and user experience.
6. Customer Support: Providing 24/7 support and resolving complaints.
7. Responsible Gaming: Assisting users who are at risk of excessive gaming.

v7bet may share your information with third parties in limited and specific circumstances. Those circumstances are described below:

4.1 Payment Processing Providers

The necessary financial information is shared with bKash, Nagad, Rocket, and associated banking institutions to process financial transactions. These institutions are governed by their own privacy policies.

4.2 Technology & Service Providers

Game software providers, cybersecurity firms, and IT infrastructure service providers — who operate under v7bet's instructions and are contractually bound to protect the confidentiality of information.

4.3 Legal Obligations

We may be required to disclose information to comply with a court order, a legitimate request from an investigating authority, or applicable law. In such cases, v7bet will endeavor to notify you in advance where possible.

4.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new ownership, but the terms of this policy will remain in effect.

v7bet follows the highest industry standards to protect your information. Our security measures include:

• SSL Encryption: Every data transmission is secured with 256-bit SSL encryption.
• Firewall & Intrusion Detection: Multi-layered security technology is used to prevent unauthorized access.
• Access Control: Only authorized staff are granted access to information for the work they require.
• Regular Security Audits: Security assessments are conducted regularly through independent third parties.
• Data Backup: Secure backups of data are stored on a regular basis.

However, no transmission of information over the internet or electronic storage is 100% secure. Should a security breach occur, v7bet will promptly notify affected users and take the necessary remedial measures.

The v7bet platform uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your experience.

6.1 Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional Cookies: Store your preferred language, display settings, and other personalizations.
• Analytical Cookies: Collect anonymous statistics to understand site usage patterns.

6.2 Cookie Control

You can disable cookies at any time by changing your browser settings. However, disabling essential cookies may cause some features of the platform to not function properly.

v7bet retains your personal information only for as long as necessary:

• Active Account: All information is retained for as long as the account remains active.
• Closed Account: After an account is closed, information is kept for a specified period in accordance with legal and regulatory requirements.
• Financial Records: Transaction-related information may be retained for an extended period to meet legal obligations.

Once the retention requirement has been met, information is securely deleted or anonymized so that it is no longer personally identifiable.

As a v7bet user, you have the following rights over your own information:

1. Right of Access: You have the right to request a copy of the information we hold about you.
2. Right to Rectification: If your information is incomplete or incorrect, you may request that it be corrected.
3. Right to Erasure: In certain circumstances, you may request that your personal information be deleted, though some information may need to be retained due to legal obligations.
4. Right to Restrict Processing: In certain cases, you may ask us to limit the use of your information.
5. Right to Data Portability: Where applicable, the right to receive your information in a structured, machine-readable format.
6. Right to Object: In certain circumstances, you may object to the processing of your information.

To exercise any of the above rights, please contact our support team. We will verify your request and respond as quickly as possible.

v7bet strictly provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.

The registration process includes age verification steps. If we suspect that a minor has created an account, we will close it immediately and delete all related information. If you become aware that a minor is using an account, please contact us.

v7bet may update this privacy policy from time to time. After each change, the "Last Updated" date at the top of the page will be revised.

For significant changes, we will notify you by email or through the platform. Continued use of v7bet after a policy update will be considered acceptance of the revised policy.

We recommend that you visit this page regularly to stay informed about the latest policy.

If you have any questions, concerns, or requests regarding this privacy policy, v7bet's support team is always ready to assist:

• Live Chat: 24/7 live chat — log in to the platform for instant support
• Email: [email protected]

Our support team is available to serve you in both Bengali and English.